Irene Arieputri

My baggage is damaged. What do I do?

1. FAQ

If your checked baggage arrived damaged, immediately make a report at the airport.   Based on the description / evidence of damage, our agents will assess the damage and raise a report.   Please no...

• Irene Arieputri
• August 30, 2023 03:18
• 1 follower
• 0 comments
• 0 votes

How do I get a refund for an unused ticket purchased on singaporeair.com?

1. FAQ

If you’ve purchased a ticket on a refundable fare, you can request for a full refund on our website. However, cancellation/refund fees may apply. If you cancel a non-refundable ticket, only the tax...

• Irene Arieputri
• March 22, 2023 00:50
• Updated
• 1 follower
• 0 comments
• 0 votes

What is the checked baggage allowance on codeshare flights?

1. FAQ

Checked baggage allowances vary across different airlines and destinations. Please check with our respective codeshare partner airline for the checked baggage allowance for your flight.

• Irene Arieputri
• March 22, 2023 00:49
• 1 follower
• 0 comments
• 0 votes

How can I check the status of my mishandled/lost baggage?

1. FAQ

On the rare occasion that you arrive at your destination without your checked baggage, we’ll do everything we can to trace your baggage and have it delivered to you as soon as possible. For immedia...

• Irene Arieputri
• March 22, 2023 00:15
• 1 follower
• 0 comments
• 0 votes

What can I do if I have left my personal item on board an aircraft or at the airport?

1. FAQ

  If you’ve left items behind on one of our aircraft that arrived in Singapore, or at one of our lounges at Changi Airport, you can submit a search request for your item here. If you’ve left items...

• Irene Arieputri
• March 22, 2023 00:14
• 1 follower
• 0 comments
• 0 votes

Am I eligible for auto check-in?

1. FAQ

All passengers are eligible for auto check-in, except those who:- are below 18 years old, and are not accompanied by an adult (above 18) passenger- are travelling in a group of 10 passengers or mor...

• Irene Arieputri
• March 22, 2023 00:13
• 1 follower
• 0 comments
• 0 votes

How do I prevent my transaction from being declined?

1. FAQ

For a successful transaction with your credit / debit card: Ensure that you have sufficient credit or balance Ensure that your payment details have been correctly entered Ensure that your credit /...

• Irene Arieputri
• March 22, 2023 00:11
• 1 follower
• 0 comments
• 0 votes

What are the credit card service fees that will apply?

1. FAQ

For flights departing from Credit card service fee (per ticket) Australia 1.35% of the total amount, capped at AUD70 Belgium / Netherlands 1.65% of the total amount, capped at EUR20 New ...

• Irene Arieputri
• March 22, 2023 00:08
• 1 follower
• 0 comments
• 0 votes

My ticket was purchased from a travel agent. Can I change my itinerary through ZenTravel?

1. FAQ

No, only tickets purchased on singaporeair.com or from a local ZenTravel office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itine...

• Irene Arieputri
• March 22, 2023 00:08
• 1 follower
• 0 comments
• 0 votes